CU Key factors that Influence Change Case Study

CU Key factors that Influence Change Case Study

CU Key factors that Influence Change Case Study

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Question Description
I’m stuck on a Management question and need an explanation.

Assessment 3- Case Study Analysis -Part 2

Overview

Complete Part 2 of an in-depth analysis of the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC.” Your 6–8-page analysis will focus on how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.

Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.

In today’s dynamic health care environment, leaders are expected to assume a greater change agent role and will be required to use their positional power and expertise to lead their organizations forward in uncertain waters. An in-depth understanding of organizational structures, power dynamics, resistance to change, and other factors is vital to becoming a master change agent.

This assessment provides an opportunity for you to examine the key factors in an organization that influence the development of an appropriate change strategy and implementation plan.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Competency 1: Analytical Thinking: Develop complex plans or analyses.
Evaluate an organization’s use of structures and systems to deal with environmental uncertainty and complexity.
Explain how various departments and stakeholders are affected by a proposed change.
Competency 3: Innovative Thinking: Apply “tried and true” concepts or trends.
Describe the types of power at play within the organization and its potential effects.
Outline potential actions designed to prevent or mitigate conflict and resistance to change.
Competency 4: Process Management and Organizational Design: Benchmark good processes and practices.
Assess the effects of communications on change implementation.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Write clearly and concisely, using correct grammar and mechanics.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.

Templates

Use this template for your case study analysis.

APA Style Paper Template [DOCX].
Required Resources

The following resource is required to complete the assessment.

Ingols, C. & Brem, L. (2016). Case study 5 Ellen Zane—Leading change at Tufts/NEMC [PDF]. In Cawsey, T. F., Deszca, G., & Ingols, C. Organizational change: An action-oriented toolkit (3rd ed.), (pp. 448–479).
Resources

Suggested Resources

The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The MHA-FP5040 Health Administration Change Leadership Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.

Organizational Change

The following resources may be of use to you in examining how the organization navigated the changes made to improve its stability, the impact of those changes, and the use of communication practices throughout the change management process.

Canyon, D. V. (2014). Corporate mindset, denial and resistance to change in health leaders. Leadership in Health Services, 27(2), 126–134.
Edwards, N., & Saltman, R. B. (2017). Re-thinking barriers to organizational change in public hospitals. Israel Journal of Health Policy Research, 6, 1–11.
Provides a comprehensive framework that can aid health care policymakers and managers in overcoming barriers to change. The authors identify the institutional characteristics of public hospitals that present challenges for decision makers.
Rosenberg, A., & Keller, M. (2016). Making sense of organizational structure change: A practice-based approach. Baltic Journal of Management, 11(4), 452–472.
Examines how employees in public organizations understand structural change and how certain factors shape those changes.
Steinke, C., Dastmalchian, A., Blyton, P., & Hasselback, P. (2013). Organizational change strategies within healthcare. Healthcare Management Forum, 26(3), 127–135.
Explores how organizations can improve their ability to change in response to rapidly changing circumstances.
Challenges at Tufts/NEMC | Transcript.
Timeline of Events at Tufts/NEMC | Transcript.
Rating the Organization’s Readiness to Change | Transcript.
Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
Chapter 5, “Navigating Change Through Formal Structures and Systems,” pages 143–179.
Chapter 6, “Navigating Organizational Politics and Culture,” pages 182–211.
Chapter 7, “Managing Recipients of Change and Influencing Internal Stakeholders,” pages 215–252.
Chapter 8, “Becoming a Master Change Agent,” pages 256–294.
Writing Resources

You are encouraged to explore the following writing resources. You can use them to improve your writing skills and as source materials for seeking answers to specific questions.

APA Module.
Academic Honesty & APA Style and Formatting.
APA Style Paper Tutorial [DOCX].
Additional Resources for Further Exploration

Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
Chapter 5, “Navigating Change Through Formal Structures and Systems,” pages 143–179.
Chapter 6, “Navigating Organizational Politics and Culture,” pages 182–211.
Chapter 7, “Managing Recipients of Change and Influencing Internal Stakeholders,” pages 215–252.
Chapter 8, “Becoming a Master Change Agent,” pages 256–294.

Assessment Instructions

Note: This assessment extends the case study analysis you began in the previous assessment and must be completed prior to the next assessment. Therefore, complete the assessments in this course in the order in which they are presented.

Preparation

Review the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC,” linked in the resources.

Note: Remember that you can submit all—or a portion of—your draft analysis to Smarthinking for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.

Requirements

Analyze how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.

Document Format and Length

Format your analysis using APA style.

Use the APA Style Paper Template, linked in the Required Resources. An APA Style Paper Tutorial is also provided (linked in the Suggested Resources) to help you in writing and formatting your analysis. Be sure to include:
Your analysis should be 6–8 pages in length, not including the title page and references page.
Supporting Evidence

Cite 3–5 sources of credible, scholarly, or professional evidence to support your analysis.

Case Study Analysis

Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your analysis addresses each point, at a minimum. You may also want to read the Case Study Analysis—Part 2 Scoring Guide to better understand how each criterion will be assessed. Be sure to note the requirements in the Distinguished column.

Evaluate the organization’s use of structures and systems to deal with environmental uncertainty and complexity.
What uncertainties and degree of complexity did the organization face?
How successful were particular structures and systems at countering those challenges?
What evidence supports your conclusions?
Describe the types of power at play within the organization and its potential effects.
Consider the source of power and the role of power and influence in the organization.
Explain how the various departments and stakeholders were affected by the proposed change.
Outline potential actions designed to prevent or mitigate identified conflicts and resistance to change.
How will these actions help mitigate conflict or promote acceptance of change?
Which actions are likely to be more effective? Why?
Assess the effects of communications on change implementation.
Consider communication best practices.
Was Ellen Zane’s communication strategy effective?
Write clearly and concisely, using correct grammar and mechanics.
Express your main points and conclusions coherently.
Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
How or why does particular evidence support your main points, claims, or conclusions?
Is your supporting evidence clear and explicit?
Will your audience see the connection?

health_administration_change__case_study__ellen_zane___leading_change_at_tufts_nemc_assessment_3___case_study_presentation_.pdf
health_administration_change__details_and_requirement_assessment_3___case_study_analysis_part_2_.docx
health_administration_change__grading_rubrics_assessment_3___case_study_analysis_part_2_.pdf
health_administra

CU Key factors that Influence Change Case Study

CU Key factors that Influence Change Case Study

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication

Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.