Discussion: Change Perspectives HCA 675

Discussion: Change Perspectives HCA 675

Discussion: Change Perspectives HCA 675

Given the different perspectives on change by those who like it and those who dread it, discuss how you would develop readiness for change in a group that mixes both types of people.

HCA 675 Grand Canyon Week 6 Discussion 2

In health care, change agents are faced with the challenge of engaging both employed staff and physicians in change initiatives. Frequently they have different perspectives and different agendas. Discuss your thoughts on how this can be managed so that everyone can feel that they are heard and that some common ground can be achieved.

Re: Topic 6 DQ 2

Change is inevitable within a health care setting. Often times, administration and employed staff and physicians differ in change initiatives because they have different perspectives and agendas. It is apparent that organizational change is notoriously difficult. While there is typically a desperate need for organizational change, many staff can see the premise as fundamentally flawed (Brickman, 2016). Many employees do not feel that they are in not included in major changes within the healthcare organization and find they are not excited for the changes for this reason. A Press Ganey survey showed of 500 responses that 70% of employees did not feel included or heard (Brickman, 2016). Understanding that a large majority of the organization does not feel that they are heard can make for a large disconnect within a health care facility. In order to properly combat this, it is apparent that it becomes necessary for administration to do a set of rounding. Before implementing any major change, the employees must feel heard. The organization can start this by sending out staff surveys for areas in which the administration believes that change is necessary and allow for the staff to state where they feel change is necessary. Next, once surveys have been completed the administration can research and look over surveys to put staff thoughts into consideration. Once decisions have been made and the implementation will be beginning, it is imperative that the administration allows for luncheons and meetings to discuss with staff of the change and why the changes are being implemented. Another aspect that would be vital to mention is how they came to the conclusion with the use of the surveys to believe this change is necessary. Allowing staff to feel that they are part of change will allow for the staff to be more accepting to the vital changes.

 References

Brickman, M. (2016). Marketing Change: How Can We Get Anywhere from Here? Restructuring Health Systems: How Do We Get There From Here?. https://doi.org/10.3138/9781442653672-041

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