FPX 4102 Capella University Cultural Competence in Management Discussion

FPX 4102 Capella University Cultural Competence in Management Discussion

Question Description
Reflect on your strengths and areas for improvement in cultural competence, as well as analyze the ways in which cultural competency can help promote teamwork and collaboration in a 6-9-page paper.

INTRODUCTION
The United States is one of the most culturally diverse nations in the world. Diversity refers to the idea that people are different based on age, race, gender, marital status, lifestyle, religion, and other factors (Daft, 2015). Health care leaders must be able to work with colleagues, followers, patients, and any internal or external stakeholder different from them. Leaders must recognize that everyone, regardless of their background, have something to contribute.

You will be required to explore cultural intelligence (CQ) in this assessment. Cultural intelligence refers to the idea that an individual can successfully read or interpret unfamiliar situations and verbal and non-verbal communication and respond appropriately (Daft, 2015).

As a health care leader, you will work with people from different countries, different backgrounds, and different beliefs. It is important that you respect and understand people (patients, employees, physicians, and all stakeholders) who are different from you while operating in an environment of dynamic change and thus exceed the standards of care that patients deserve. Being aware of these cultural differences is one of the first steps to becoming an inclusive leader.

Reference
Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

DEMONSTRATION OF PROFICIENCY
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 1: Assess one’s leadership style in a professional setting.
Discuss the results of cultural diversity assessment.
Describe areas of improvement of cultural diversity skills.
Competency 2: Explain cultural competence and its relevance to health care management.
Analyze the relationship between cultural competence, teamwork, and collaboration.
Distinguish between cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity.
Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
Explain how verbal and non-verbal communication may be misunderstood due to cultural differences.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
PREPARATION
This assessment is based on the media piece in the Culture, Diversity, and Out-Groups in Leadership activity.

To prepare to complete the assessment, work through the presentation and questionnaire in it. Reflect on the results by considering the following:

Discuss the results of your cultural diversity assessment. What was your score? Were you surprised by the results?
Discuss at least two areas of improvement that you would like to focus on over the next year.
You may also want to begin conducting independent research using the Capella University Library for this assessment. View the assessment instructions and scoring guide to ensure you meet all grading criteria.

INSTRUCTIONS
This assessment has two main parts. The first is a self-reflection of your results on the questionnaire from the media piece, as well as a description of areas in which you would like to improve your skills with regards to cultural competence and diversity. The second part is an analysis of the various cultural components that go into leadership and how they drive teamwork and collaboration.

Part 1: Cultural Competence Self-Reflection
Relevant Scoring Guide Criteria:

Discuss the results of cultural diversity assessment.
Describe areas of improvement of cultural diversity skills.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
In this first part of the assessment, relate your findings and self-reflection with regards to the Culture, Diversity, and Out-Groups in Leadership media piece. Consider the following as you construct this part of your assessment:

What was your score?
Were you surprised by the results? If so, in what ways were you surprised?
How was working through this exercise informative with regards to your current personal and professional cultural competence?
Describe at least two areas of improvement that you would like to focus on over the next year.
What potential benefits will you have in your career by improving in these areas?
What plans do you have to ensure you are making progress towards improvement?
Part 2: Analysis of Culture, Leadership, and Teamwork
Relevant Scoring Guide Criteria:

Analyze the relationship between cultural competence, teamwork, and collaboration.
Distinguish between cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity.
Explain how verbal and non-verbal communication may be misunderstood due to cultural differences.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
This second part of the assessment focuses on differentiating between various aspects of culture, examining how verbal and non-verbal communication can be impacted by cultural differences. It also explores how culturally competent leaders in an organization can help to encourage teamwork and collaboration. Consider the following as you work to complete this section:

How does cultural competence impact teamwork and collaboration?
Based on any relevant personal or professional experiences, what are the differences (if any) that you have observed with how individuals collaborate with the cultural competence of the organization or individuals?
How are cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity related yet different?
Why is it important for a health care leader to understand all?
In what ways can verbal and non-verbal communication be misunderstood due to cultural differences?
What are the potential impacts of these misunderstandings?
How can a health care leader minimize these misunderstandings?
Additional Requirements
Structure: Include a title page and a reference page.
Length: 6–9 pages, not including the title and reference page.
References: Cite at least 3 current scholarly or professional resources.
Format: Use APA style for references and citations.
You may wish to refer to the following APA resources to help with your structure, formatting, and style:
APA Style and Format.
APA Paper Tutorial.
APA Paper Template.
Font: Times New Roman font, 12 point, double-spaced for narrative portions only.

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You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication

Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.