NURS 4455  Module 4 Nursing Leadership and Management

NURS 4455  Module 4 Nursing Leadership and Management

 

Question 1 Think of a leader who espoused one message and then acted in a different manner. How did it affect the leader’s ability to be an effective leader? How did it change how you personally felt about the leader? Do you feel that leaders who have lost their “authenticity” can ever regain the trust of their followers?

Question 2 Has there been a situation during your career when you made a communication error? If so, how did you resolve it?

“To earn trust, money and power aren’t enough; you have to show some concern for others. You can’t buy trust in the supermarket.” – His Holiness the Dalai Lama

There are just a few elemental forces that hold our world together. The one that’s the glue of society is called trust. Its presence cements relationships by allowing people to live and work together, feel safe and belong to a group. Trust in a leader allows organizations and communities to flourish, while the absence of trust can cause fragmentation, conflict and even war. That’s why we need to trust our leaders, our family members, our friends and our co-workers, albeit in different ways.

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Trust is hard to define, but we do know when it’s lost. When that happens, we withdraw our energy and level of engagement. We go on an internal strike, not wanting to be sympathetic to the person who we feel has hurt us or treated us wrongly. We may not show it outwardly, but we are less likely to tell the formerly trusted person that we are upset, to share what is important to us or to follow through on commitments. As a result, we pull back from that person and no longer feel part of their world. This loss of trust can be obvious or somewhat hidden — especially if we pretend to be present but inwardly disengage. And those who have done something to lose our trust may not even know it.

One dictionary definition of trust is “feeling safe when vulnerable.” When we depend on a leader, family member or friend, we can feel vulnerable, and we need trust to manage the anxiety of this feeling. When trust is present, things go well; but when trust is lost, the relationship is at risk.

If the level of trust is low in a relationship or organization, people limit their involvement and what they are willing to do or share. They might think to themselves, “This is all you deserve,” or, “This is as all I am willing to give.” In contrast, when the trust level is high, people reward it by giving more. But, more often than not, people feel that their distrust is not safe to share. So a leader or loved one may be slow to discover that they have lost a person’s trust.