Performance management includes a range of activities through which managers obtain information about individual performance, convey relevant information to employees, and develop strategies to help employees improve performance. Identifying the criteria used to evaluate performance is one of the most critical—and challenging—objectives that managers must address.

For this Application Assignment, you will identify criteria for a performance evaluation.

Review the Organization and Job Description (introduced in Week 4), as well as items you identified for your Week 4 Application Assignment.

Then, consider the following:

What are the core elements of this organization that are vital for its success (e.g., providing patients with high-quality care)?

What are the key aspects of the job?

What employee behaviors are most important for effective job performance? How could these behaviors be reliably observed and evaluated?

What outcomes would be appropriate for this position? In other words, what can and should be achieved by someone in this position?

What sources of information might be used to evaluate this individual’s performance? For instance, should the individual complete a self-evaluation? Would a multi-source approach be beneficial in this case? How could patient surveys be utilized?

What are the criticisms of performance evaluation? How might these criticisms be addressed for this individual’s performance evaluation?

Be sure to review the information presented in the Learning Resources, including the behaviorally anchored rating scale (BARS) and Management by Objectives (MBO).

Use BARS to identify two job dimensions and construct scales to evaluate employee performance.

Describe two or three examples of performance objectives that might be set for this job and explain how the achievement of these objectives would be assessed.

Explain what sources of information should be considered in this individual’s performance evaluation.

Your written assignments must follow APA guidelines. Be sure to support your work with specific citations from this week’s Learning Resources and additional scholarly sources as appropriate. Refer to the Essential Guide to APA Style for Walden Students to ensure that your in-text citations and reference list are correct.

 

Lockeport Medical Center

 

Mission and Vision

As the regional leader in advanced medical care, we take our responsibilities seriously. Our vision and core values help guide us as we work to help and heal each patient in our care. We provide the community quality health care services through the compassionate hands of well-trained staff, in a technologically advanced, cost-effective manner.

 

Our Mission: To improve the health of the people of the state and surrounding region.

·         Serve people as a not-for-profit health system governed by a voluntary community board.

·         Ensure sustainability through stewardship of the community’s assets.

·         Provide quality services in a compassionate and cost-effective manner.

·         Collaborate in order to improve access across the entire continuum of care.

·         Promote wellness and health to benefit the community.

 

2020 Vision

A regional diversified health system providing superior care and service to patients and their families through a full continuum of integrated services, education, and research.

 

Major Strategies: “DEEDS”

Develop people

Excel in patient quality and safety

Enhance operational and financial performance

Develop the health system

Strengthen key relationships

 

Our MERIT Values

Five core values: Mercy, Excellence, Respect, Integrity and Trust/Teamwork. These values form the foundation for our culture at Lockeport Medical Center.

 

 

Mercy	We work to create a caring and compassionate environment responsive to the emotional, spiritual, and physical needs of all persons.
Excellence	We strive to meet or exceed patient/customer needs and expectations and work as a team to improve every aspect of care and service in our organization.
Respect	We value the innate dignity of all persons, respect their uniqueness and diversity, and enable the development of each one’s full potential.
Integrity	We are consistently open, honest, and ethical, as the ideal means to protect overall safety and ensure confidentiality and privacy.
Trust/Teamwork	We say what we mean and do what we say. There is open and honest communication with patients and among staff. We recognize everyone’s contributions for the benefit of the patient. We strive to enhance the health of the communities we serve, and work in cooperation with other organizations to protect our vulnerable populations throughout the region.

 

 

Job Description

 

Position Title: Surgery Schedule Coordinator

Department: Operating Room

FLSA Status: Non-Exempt

 

Position Summary

Uses clinical and management processes to plan, organize, staff, direct, and evaluate patient care services; uses available resources to meet MD/customer needs. The surgery schedule coordinator uses knowledge of interactive management and humanistic values in creating an environment conducive to meeting needs. Role reflects a balance between management and clinical practice. Serves a population from neonates to geriatrics.

 

Essential Job Functions

 

Customer Service

 

·         Maintains/demonstrates clinical expertise.

·         Practice in the clinical areas reflects current standards of practice, hospital values, and legal standards.

·         Develops/maintains positive collaborative working relationship with physicians.

·         Participates in the development, interpretation, communication, and implementation of new standards, policies, and procedures.

·         Uses effective interpersonal/communication skills with individuals/groups to achieve positive outcomes.

·         Ensures continuance of unit-based performance improvement initiatives.

·         Supports/participates in hospital quality initiatives. Recognizes/investigates/defines quality and service issues and ensures corrective action/resolution.

·         Consistently contributes to the positive working environment and acts in a manner congruent with the mission and philosophy of the hospital.

 

 

Personnel Management

 

·         Practices interactive management techniques to strengthen the autonomy of staff. Serves as a role model.

·         Facilitates staff involvement in unit performance improvement initiatives to develop/improve patient outcomes/standards.

·         Able to achieve positive conflict resolution.

·         Participates in recruitment/retention activities on both a formal and informal basis for all levels of staff. Acts to minimize vacancies and turnovers.

·         Engages in ongoing self-evaluation of competency, leadership skills, decision-making abilities, and professional judgment. Uses feedback for learning/growth.

 

Fiscal Performance/Productivity

 

·         Assures availability, readiness, safety, and cost-effective use of equipment and supplies.

·         Makes weekly staff assignments.

·         Organizes and coordinates effective use of supplies, equipment, and time.

·         Personnel are scheduled/utilized/adjusted based on competency, changing environment/needs, and cost effectiveness. Responds appropriately to variances (assignments, budget, and skill mix).

·         Manages own time. Able to prioritize and organize needs/demands. Delegates appropriately and effectively. Accountable for deadlines.

·         Participates in budget development/management. Action plans developed/implemented to decrease costs/use of supplies and improve utilization.

 

 

Goals

Set yearly on evaluation.

 

Machines, Tools, Equipment, and Work Orders (Required to Operate):

Clinical equipment, computer, printer, and copier.

 

Prerequisite Preparation

 

Education/Professional Qualifications

·         Graduate of an accredited school of nursing

·         Current state nursing license

·         B.S. in nursing preferred

·         CNOR certification preferred

 

Experience

 

Five years’ experience with progressive responsibility within an operating room setting.

 

Worker Traits

 

Personal Traits and Qualities

 

Demonstrates personal traits/behaviors consistent with the core values of the hospital. Must be self-directed/self-motivated; must have good communication and interpersonal skills; must be flexible; must have good critical thinking/decision making skills and must have good understanding of systems and change processes. Must be able to: perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; accept responsibility for the direction, control and planning of an activity; make evaluations and decisions based on measurable or verifiable criteria; work independently; recognize the rights and responsibilities of patient confidentiality; convey empathy and compassion to those experiencing pain, physical or emotional distress, and /or grief; relate to others in a manner that creates a sense of teamwork and cooperation; communicate effectively with people from every socioeconomic, cultural, and educational background; exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; perform effectively when confronted with emergency, critical, unusual and/or dangerous situations; demonstrate the quality work ethic of doing the right thing the right way; and maintain a customer focus and strive to satisfy the customer’s perceived needs.

 

Working Conditions

 

Primarily inside environment protected from the weather but not necessarily temperature changes. Subject to exposure to combative patients, possible hazardous materials/conditions/equipment, infection and, contagious diseases on the unit. Variable noise levels and frequent viewing of a video display terminal. Also subject to a rapid pace, multiple stimuli, unpredictable environment, and critical situations.

 

Physical Demands

 

Must be able to: perceive the nature of sounds by the ear; express or exchange ideas by means of the spoken word; perceive characteristics of objects through the eyes; extend arms and hands in any direction; seize, hold, grasp, turn or otherwise work with the hands; pick, pinch, or otherwise work with the fingers; perceive such attributes of objects or materials as size, shape, temperature, or texture; and stoop, kneel, crouch, and crawl. Must be able to lift 50 lbs. with frequent lifting, carrying, pushing, pulling of objects. Continuous walking and standing required. Must be able to identify, match, and distinguish colors. Must be physically able to comply with universal precautions and specific job duties in the operating room.

 

 

Responsibility for Errors and Losses

 

High level of responsibility and accountability for coordination of patient flow and patient care within the operating room with a high level of responsibility for customer service behaviors, both from self and staff.

 

Job Relationships

 

Supervisor: Operating Room Nurse Manager

Subordinates (employees reporting to this position): None

Promotion from: Staff Nurse

Supervises: Operating Room staff nurses, operating room technicians, and operating room orderly

 

 

 

 

 

BARS (Behavioral anchored rating scale) is a significant improvement over traditional graphic rating scales.  Note that scale assesses the four dimensions of leadership, communications, delivery of results, and teamwork.